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Racing ahead with AI

Today’s AI doesn’t just shuttle passengers and cargo. It wins races.

How does the quality of AI gov. initiatives in Asia compare with other regions?

Higher

Comparable

Lower

Unsure

NOTES: % of resp., Nov. 2018 survey

What percentage of customer enquiries are resolved completely by automated channels?

More than 75%

50 to 75%

25 to 50%

10 to 25%

Less than 10%

NOTES: % of resp., July 2018 survey